Select the “ Administration” tab on the left navigation bar. If the firmware is an older version, you can proceed to update your modem.Select the “ Router Information” tab shown on the top navigation bar. Check the firmware version of your modem.Connect the device that you’ve downloaded the firmware to the Spark Smart Modem via WiFi or Ethernet cable.Download the firmware to a storage device of your choosing. ![]() How to upgrade the modem’s firmware manually: Learn about the vulnerabilities this new firmware will resolve If you are no longer with Spark and are still using the Spark Smart Modem, you can update the modem’s firmware manually. This means as long as you are still with Spark you are not impacted and there is no action required from you. This is due to the specific build of our modems and our own testing supports this.Īll Spark Smart Modems (VRV9517) connected to the Spark fixed broadband connections (ADSL,VDSL or Fibre) would have received an updated version of the software. They do not believe the risk could be exploited on our Spark modems. ![]() Our vendor has been investigating this vulnerability. ![]() Spark has discovered a security vulnerability in one of our modems - Spark Smart Modem (VRV9517).
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